1. Pre-sale consultation

Telephone service - Customer service personnel, sales representatives through the telephone to provide customer consultation, the process of solving questions.

Sales service - Follow-up contact process conducted by the foreign office sales staff (including routine visits, understanding of customer needs, providing detailed product information, providing product samples, providing preliminary product quotations, providing preliminary solution suggestions, etc.).

Technical service - The process by which the project engineer provides the solution according to the customer's requirements (including the feasibility study required by the customer, the development of the solution required by the customer, the adjustment and modification of the solution according to the customer's requirements, and the confirmation of the technical solution).

Reception service - By the company's receptionist guide customers to visit the company, so that customers on the product and company impression deepened process.

2. Support in sale

Technical services - On-site installation services provided to customers by technical installers (project managers, project supervisors, project engineers and installation technicians).

Sales service - After the contract is signed, the foreign office sales staff to further communicate with the customer process.

Reception service - Customers who have signed contracts, sometimes because of business needs to visit the company again when the reception process, so that customers on the product and the company to further deepen the impression.

3, after-sales value-added

The service process carried out by the after-sales service personnel

⊙ After-sales telephone return visit

⊙ After-sales personnel visit

⊙ Inform customers of product dynamics

⊙ Customer satisfaction survey and return visit

⊙ Customer feedback to improve the implementation process

⊙ The process of solving difficult problems in the process of customers using products